Management Approach and Performance Indicators

Management Approach disclosures
Economic impact

Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.
Economic impact
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Financial implications and other risks and opportunities for the organization’s activities due to climate change.

Coverage of the organization’s defined benefit plan obligations.
Compensation

Significant financial assistance received from government.

Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. (Additional indicator). Compensation

Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.
Working with our suppliers
Economic impact

Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.

Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in kind, or pro bono engagement.
Education centres

Understanding and describing significant indirect economic impacts, including the extent of impacts. (Additional indicator)
Economic impact

Materials used by weight or volume. Our approach (water) Packaging, recycling and waste

Percentage of materials used that are recycled input materials. Using recycled materials

Direct energy consumption by primary energy source.

Indirect energy consumption by primary source.

Energy saved due to conservation and efficiency improvements. (Additional indicator)
Reducing emissions from manufacturing
Reducing emissions from cooling
Reducing emissions from transport

Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. (Additional indicator) Managing our emissions Product carbon footprint

Initiatives to reduce indirect energy consumption and reductions achieved. (Additional indicator)
Product carbon footprint
Reducing emissions from cooling

Total water withdrawal by source.
Our approach to water

Water sources significantly affected by withdrawal of water. (Additional indicator)

Percentage and total volume of water recycled and reused. (Additional indicator)

Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.

Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.

Habitats protected or restored. (Additional indicator)

Strategies, current actions, and future plans for managing impacts on biodiversity. (Additional indicator)

Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. (Additional indicator)

Total direct and indirect greenhouse gas emissions by weight.
Operations carbon footprint

Other relevant indirect greenhouse gas emissions by weight.

Initiatives to reduce greenhouse gas emissions and reductions achieved. (Additional)
Reducing emissions from manufacturing
Reducing emissions from cooling
Reducing emissions from transport

Emissions of ozone-depleting substances by weight.

NOx, SOx, and other significant air emissions by type and weight.

Total water discharge by quality and destination.

Total weight of waste by type and disposal method.
Recycling our own waste

Total number and volume of significant spills.

Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. (Additional indicator)

Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff. (Additional indicator)

Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.
Product carbon footprint
Reducing emissions from cooling
Encouraging consumers to recycle

Percentage of products sold and their packaging materials that are reclaimed by category.

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.

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Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce. (Additional indicator)
Reducing emissions from transport

Total environmental protection expenditures and investments by type. (Additional indicator)

Total workforce by employment type, employment contract, and region.
Our people

Total number and rate of employee turnover by age group, gender, and region.
Our people

Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. (Additional indicator)
Compensation

Percentage of employees covered by collective bargaining agreements.

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Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.
Compensation

Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advice on occupational health and safety programs.(Additional indicator)
Health and safety

Rates of injury, occupational diseases, lost days, and absenteeism, and number of work related fatalities by region.
Health and safety

Education, training, counselling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.

Health and safety topics covered in formal agreements with trade unions. (Additional indicator).
Health and safety

Average hours of training per year per employee by employee category.
Training and development

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. (Additional indicator)
Training and development

Percentage of employees receiving regular performance and career development reviews. (Additional indicator)
Training and development

Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.
Our people
Diversity and inclusion

Ratio of basic salary of men to women by employee category.

Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.

Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.
Supplier guiding principles

Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. (Additional indicator)

Total number of incidents of discrimination and actions taken.
Diversity and inclusion

Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.
Employee enagement

Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.

Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.

Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations. (Additional indicator)

Total number of incidents of violations involving rights of indigenous people and actions taken.

Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.

Percentage and total number of business units analysed for risks related to corruption.

Percentage of employees trained in organization’s anti-corruption policies and procedures.
Diversity and inclusion

Actions taken in response to incidents of corruption.

Public policy positions and participation in public policy development and lobbying.
Communities

Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country (Additional indicator).
Communities

Total number of legal actions for anticompetitive behaviour, anti-trust, and monopoly practices and their outcomes. (Additional indicator)

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.

Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.
Product quality

Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. (Additional indicator)

Type of product and service information required by procedures and percentage of significant products and services subject to such information requirements.
Health, wellbeing and nutrition
Nutritional labelling

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. (Additional indicator)

Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. (Additional indicator)
Talking with consumers and customers

Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.
Our policies

Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. (Additional indicator)

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.